Returns & refunds
The short version: if we got it wrong, we make it right.
Damaged, defective or not what you approved
If your order arrives damaged, has a printing defect, or doesn’t match the design proof you approved, tell us within 7 days of delivery — an email with a photo is perfect. We’ll reprint it or refund you in full, your choice, including delivery. This is your right under the Consumer Protection Act and we honour it without drama.
Personalised and made-to-order items
Personalised items — anything printed with your name, design, colours or to your specification — can’t be returned for a change of mind, because they’re made specifically for you and can’t be resold. This is why we send a design proof before printing: please check names, spelling and colours carefully at proof stage. If we print something different from the proof you approved, that’s on us and the section above applies.
Standard (non-personalised) items
Unpersonalised catalogue items can be returned within 7 days of delivery, unused and in original condition. Return courier cost is yours unless the item was faulty. Once we receive and check it, we refund the item price.
How refunds are paid
Refunds go back to your original payment method via our payment provider, normally within 5–10 business days of approval. We’ll confirm by email when it’s done.
Questions about a specific order? info@infuse3d.co.za or call 076 279 7539 — a real person replies.